“Thanks so much for giving of your time and knowledge today. I came wanting to learn more about how to be a more effective conflict coach. That goal was accomplished – and more. It was a day well spent [and]…I will watch for the offering of your 4 day training in September.”

D. Michael West, Dispute Resolution Practitioner/Leadership Coach/Trainer, Washington DC.

“I have done a number of training programs and consider myself a very experienced coach. But there is always something more to learn. I found the REAL program engaging, challenging, rewarding and very valuable. The small group environment is very successful and the benefit of presenters with very different styles is very effective. A nurturing and enriching experience, I am really delighted to recommend it.”

Dr Rosemary Howell, Chairman, Strategic Action Pty Ltd, NSW.


“I found the 4 day REAL Conflict Coaching engaging and relevant to my work as a conflict intervention consultant/mediator. It was also fun. Sam and Nadja present in a manner that matches the client focused orientation of the model. I have done other conflict coaching training and feel that this training and model is much more adaptable and applicable to a wide range of client situations. Thanks Sam and Nadja.”

Kathy Tetu, Coaching, Conflict Management Mediation Services, NSW.


“A positive and enlightening experience. I would strongly recommend the REAL Conflict Coaching Course to anyone who wants to learn a highly practical and well developed method to help people manage their conflicts in a positive manner. Our trainers were superb, – a great course expertly delivered by highly skilled professionals… what more could you want?”

John D’Alessandro, Psychologist, Regional Psychology Services.

“ REAL Conflict Coaching training was truly enlightening! The model provides a simple,
easy to follow, guide to conflict coaching and the training turns on the light bulbs of
awareness as it fills in the gaps and pulls the entire process into clear focus.
Anyone who wants a comprehensive understanding of conflict coaching would
benefit greatly from REAL.”

Genevieve Hinds, Participant, Townsville.


“The four-day REAL conflict coaching training in Melbourne this February was customised by Sam Hardy for the tertiary education sector, and it certainly proved to be extremely relevant to my work as an advocate for postgraduate students. Sam is an exceptional trainer: her solid experience in, and passion for conflict resolution informed the whole workshop, which she made even more interesting through discussions, role play (not the scary kind!) and the provision of verbal and written tools to help us learn this new skill. This particular skill, of really listening to the other in an open and non-judgmental way and of empowering the person who is being coached, is applicable in and beyond the workplace. Without hesitation, I recommend this training to everyone!”

Vyvyan Mishra, Advocacy Manager, Graduate Student Association, University of Melbourne